Can I claim the online pre purchase fit on private health?

Telehealth rebates vary between funds and most do not cover a purchase advice consultation. Assume the $99 is out of pocket. Our in person bike fits in Richmond are claimable under code 500 and we process it on the spot via HICAPS.

Online Pre-Purchase Bike Fit | Ciclo Melbourne — $99 Expert Physio Advice — Melbourne Bike Fit & Cycling Physio

What it is

The shop measures the bike. We measure you.

An online pre purchase bike fit is a one on one video consultation with our physiotherapist and bike fitter, held before you buy. It is built around three things: your body, how you actually ride, and the specific bikes you are considering.

The reason it works is simple. A shop can only sell you what is on the floor, and a size chart only knows your height. Neither knows that your torso is long, your hamstrings are tight, or that your last bike gave you numb hands after 40km. We start there, then work out which frame size and geometry suit you, and what you would need to change on the build to make it fit.

We do not sell bikes. There is nothing in it for us if you buy brand A over brand B, which is exactly why the advice is worth paying for. Already own the bike? You want an in person bike fit in our Richmond studio instead.

How it works

Three steps to your perfect fit.

No jargon and no pressure. Book, tell us about yourself, then spend half an hour with someone who fits bikes for a living.

Book your appointment

Pick a time in the booking calendar below. Weekdays and Saturday mornings, and because it is online you do not have to get to Richmond.

Takes 2 minutes

Fill in your intake form

Riding history, goals, body measurements, injuries and the bikes on your shortlist. Your physio reads it before you meet, so the session is spent on advice rather than admin.

Before your session

Meet your physio bike fitter

Thirty minutes on video working through size, geometry and components for the bikes you are looking at. You leave knowing what to buy and why, and the written summary follows.

30 minutes online

What is included

Everything for ninety nine dollars.

Intake form review

Your answers are read and worked through before you join the call, so no one is starting from scratch on the day.

Live video consultation

Thirty minutes, one on one, with a physiotherapist who fits bikes. A real conversation about your riding, not a scripted questionnaire.

Frame size and geometry advice

Which size to buy in the bikes you are considering, and why. Stack, reach and how two bikes with the same label size can be very different.

Component fit advice

Saddle height and setback, stem length, bar width, crank length. What to negotiate into the deal before you sign, while the shop can still swap parts for free.

Written summary

A personalised document you keep. Take it to any bike shop in Australia, or use it buying online or second hand.

Injury and history review

Back, knee, neck, hands, saddle discomfort. If something has hurt on a bike before, that shapes what you should buy. If it needs more than fit advice, our cycling physio team is in the same building in Richmond.

Book your $99 fit Booking takes about 60 seconds.

One flat fee

Ninety nine dollars, against a three thousand dollar mistake.

A new road or gravel bike is usually somewhere between two and six thousand dollars, and the frame is the one part of it you cannot return, resize or adjust. If the fit is wrong you either ride something that hurts, spend more money on parts trying to rescue it, or sell it at a loss.

Planning an in person fit as well? Book the pre purchase session first, then a Standard or Tailored fit once the bike arrives, and we will discount the in person fit.

$99 AUD, one session, all inclusive

30 minute online video session
AHPRA registered physio and bike fitter
Pre session intake form review
Written recommendations to keep
Any brand, any bike type, new or used

Book your session

Prefer to talk first? WhatsApp us or call (03) 9100 3798.

Book online

Grab a time that suits you.

Pick a slot below and pay online. If you would rather come into the Richmond studio for a full in person fit, those are on the main bookings page.

$99, paid at booking

One flat fee. Nothing extra to pay on the day and nothing added afterwards.

24 hour cancellation policy

Over 24 hours, free to cancel or reschedule. Under 24 hours, the full fee is charged. Moving to another time on the same day is free, subject to availability.

Calendar not loading? Book directly at evolutiosportsphysio.as.me, or message us on WhatsApp.

Online or in person

Which one do you actually need?

They answer different questions. The online session tells you which bike to buy. The in person fit sets you up on the bike you own. If you are between bikes right now, start on the left.

Online Pre Purchase Fit

$99

30 minutes, video call

For riders who have not bought the bike yet, anywhere in Australia.

Answers which bike and which size to buy
Frame size, stack and reach guidance
Component and build recommendations
Riding goals and injury history reviewed
Written summary for any bike shop
Works for new, second hand and online purchases
No hands on assessment and no time on a fit rig
Generally not claimable on private health

Book online fit, $99

In Person Bike Fit

$275+

2 to 3 hours, Richmond studio

For riders who already have the bike and want the position dialled in.

Physical assessment of your body first
Your bike on the rig, adjusted while you pedal
Cleat, saddle, bar and stem changes made on the day
Standard fit $275, Tailored fit $475
Claimable on private health under code 500
Follow up support after the fit
You need to bring the bike to Richmond

Compare in person fits

Private health: our in person fits are claimable under code 500 and we process the rebate on the spot via HICAPS. Telehealth cover varies between funds, so treat the $99 online session as out of pocket unless your fund tells you otherwise. More detail on the FAQ page.

Not sure? Message us on WhatsApp and describe where you are up to. We would rather point you at the right session than sell you the wrong one.

Who it is for

Made for every kind of cyclist.

First road bike or fourth, the maths is the same. Half an hour of advice up front costs a fraction of getting the frame size wrong.

First time buyers

Entering cycling is exciting and expensive, and every brand uses its own sizing. We turn a confusing shortlist into a size, a geometry style and a budget that makes sense for how you plan to ride.

Book online, $99 →

Riders upgrading

Moving from an entry level bike to something serious usually means a longer, lower position. That is not automatically better for your body. We check the new geometry against the one you have been riding.

See our bike fits →

Riders with pain or injuries

Back, knee, neck, hands or saddle discomfort. Because we are physios first, we look at what your body will tolerate before we look at what looks fast. Plenty of cycling pain, including Achilles trouble, traces back to fit.

Read the Ciclo blog →

Your fitter

Physio expertise, rider's instincts.

AHPRA registered physiotherapist and bike fitter

Your session is not run by a sales rep on commission or a general personal trainer. It is run by an AHPRA registered physiotherapist who fits bikes for a living and rides one on the weekend. That combination matters, because most fit problems are body problems wearing a bike costume.

Ciclo is the cycling studio of Evolutio Sports Physio, a Richmond practice running since 2013, and the physio team is in the same building. If the conversation turns from fit advice into something that needs treating, help is a few metres away rather than a referral away.

Meet the team See the studio

FAQ

The stuff people ask before they book.

Straight answers, no waffle. Still curious? Our full FAQ goes deeper, or just message us.

What is a pre purchase bike fit?+

It happens before you buy, not after. Instead of adjusting a bike you already own, we work out which frame size, geometry and components suit your body and your riding, so you buy the right bike the first time. Thirty minutes online with a physio bike fitter for $99, with a written summary afterwards.

What if I have not chosen a bike yet?+

That is a good time to talk to us. Plenty of riders come with a budget and a rough goal and nothing else. We narrow it to a bike type, a geometry style and a size range, so your shortlist is short before you walk into a shop.

Do I need to be a serious cyclist?+

Not even slightly. Commuters, weekend riders, triathletes and racers. The advice is built around your experience and your goals, not an assumed performance standard.

What do I need for the video call?+

A phone, tablet or laptop with a camera and a stable connection. We send you a link before the appointment. Nothing to download.

Can I use the advice at any bike shop?+

Yes. The written summary is brand agnostic and shop agnostic. Take it to any bike shop in Australia, or use it buying online. It is yours to keep.

Does this work for a second hand bike?+

It matters more for second hand. There is no return policy on a private sale, so if the frame is wrong you are stuck with it. Send us the listing and we will check the geometry numbers before you hand over the cash.

How is this different from an in person bike fit?+

An in person fit happens after you buy and dials in your position on the actual bike, on a rig, with hands on assessment. This session happens before and answers a different question, which bike to buy. Many riders do both. See the comparison above, or our Standard fit at $275 and Tailored fit at $475.

Can I claim it on private health?+

Telehealth rebates vary between funds and most do not cover purchase advice, so assume the $99 is out of pocket. Our in person fits in Richmond are claimable under code 500, and we process it on the spot via HICAPS.

Do you do online fits outside Melbourne?+

Yes, anywhere in Australia. The studio is in Richmond if you want to follow up with an in person fit once the bike arrives.

What is the fastest way to reach you?+

WhatsApp, +61 430 436 531. Or call (03) 9100 3798. Richmond, Mon to Sat.